Tell us what has changed
Is the water cold at every outlet? Is there a visible leak or an error message? Can you identify the system from the outside? These details help establish the nature and urgency of the problem.
Availability must be confirmed
A request is not a confirmed dispatch or booking. Attendance depends on your location, team availability, the fault and any parts required. Ask for timing and applicable fees before accepting a booking.
Keep the situation safe
Keep clear of wet electrical equipment and do not remove appliance covers, attempt gas work or bypass safety devices. If you suspect a gas leak or there is an immediate danger, leave the affected area and contact the appropriate emergency service.
What to discuss
- No hot water
- Leaking tank or pipework
- Unexpected error code
- Temperature suddenly changed
Your questions, answered.
Do you guarantee same-day attendance?
No attendance time is guaranteed on this website. Call to check availability for your suburb and situation.
Should I send a quote form for an urgent issue?
Calling is the better first step for an urgent issue. Online requests are not continuously monitored emergency assistance.
Will the first visit fix the problem?
Some issues can be resolved after diagnosis; others require parts or a replacement system. The next steps should be explained after assessment.
