Understand the whole system
Solar hot water uses collectors and a storage tank, with boosting where required. An enquiry should identify the tank, collectors and booster if possible. Ground-level photos are useful; do not access the roof to take them.
Investigate the reported problem
Tell us whether the issue is continuous or changes with conditions, and whether any visible error or leak is present. The assessment needs to consider the system as a whole rather than assuming one component is responsible.
Consider the replacement scope
Before replacing equipment, compare compatible repair options, a new solar system and other suitable technologies. Clarify access, removal work, any roof-related responsibilities and the complete installed quote.
Your questions, answered.
Is solar hot water the same as solar panels generating electricity?
No. Solar hot-water collectors heat water, while solar PV panels generate electricity. A home may have either or both.
Should I climb onto the roof to photograph it?
No. Use accessible ground-level photos and leave roof access to appropriately equipped professionals.
Can I replace it with a heat pump?
It is an option to assess. The quote should include the new installation and the appropriate scope for the old equipment.
