Begin with the property
Send photos of the existing system, its label and the surrounding area. Include your suburb and any access limitations. A site assessment may be needed to confirm a suitable location and the work required.
Set out the complete scope
Ask for product selection, removal of the old unit, plumbing and electrical work, site preparation and any incentive administration to be explained. Confirm who is responsible for each part before accepting the quote.
Complete the handover
Keep the installation and warranty documents. Ask for a demonstration of the controls and an explanation of any programmed operating schedule. Future maintenance should follow the selected manufacturer's instructions.
Your questions, answered.
Can the new system go exactly where the old tank is?
That needs checking against the product's location, clearance and service requirements.
Will extra electrical work be needed?
It depends on the existing installation and proposed model. The scope should be confirmed in the quote.
Can you guarantee an incentive amount?
An amount should only be quoted after current eligibility, product and installation requirements have been checked.
