Understand the whole system
Solar hot water uses collectors and a storage tank, with boosting where required. An enquiry should identify the tank, collectors and booster if possible. Ground-level photos are useful; do not access the roof to take them.
Investigate the reported problem
Tell us whether the issue is continuous or changes with conditions, and whether any visible error or leak is present. The assessment needs to consider the system as a whole rather than assuming one component is responsible.
What happens next?
Provide your suburb, system and the work you need. The team confirms coverage, availability and the next assessment or quote step. An enquiry is not a confirmed booking.
Is solar hot water the same as solar panels generating electricity?
No. Solar hot-water collectors heat water, while solar PV panels generate electricity. A home may have either or both.
Should I climb onto the roof to photograph it?
No. Use accessible ground-level photos and leave roof access to appropriately equipped professionals.