Organise access before the visit
For a managed, tenanted or intermittently occupied property, identify the person who can provide access and authorise work. Include any timing restrictions so a visit can be organised sensibly.
Explain how the system is used
Tell us whether demand is steady or changes when more people stay at the property. The replacement conversation should reflect the actual use rather than selecting a tank from its appearance alone.
Ask for a complete scope
A useful quote explains the product, installation and removal work. Confirm the proposed attendance arrangements and any travel or access considerations before proceeding.
Useful details for your enquiry
- Suburb, postcode and property type.
- Current system and model photograph, if accessible.
- The fault or change you are considering.
- Urgency, access and who can authorise work.
