A fault enquiry that helps us prepare
Explain whether hot water has stopped completely or changed in temperature or supply. Include any visible error and a photo of the label. Do not dismantle equipment to collect information.
Plan a replacement around your needs
Tell us how many people use the system and what is prompting the change. If you have a preferred technology or brand, include it as a preference to assess rather than assuming it is automatically suitable.
Confirm the appointment
Provide your exact suburb, an appropriate contact and any access restrictions. The team will need to confirm availability and scope before the job is booked.
Useful details for your enquiry
- Suburb, postcode and property type.
- Current system and model photograph, if accessible.
- The fault or change you are considering.
- Urgency, access and who can authorise work.
