Get the right information to the team
For repair enquiries, tell us if the fault affects every outlet and when it began. For replacement enquiries, a photo of the current unit and label helps identify what is installed.
Compare before replacing
A replacement quote should identify the model and the work needed at your property. If you want to compare a heat pump with your existing system type, ask for both suitable options to be set out clearly.
Arrange a useful first visit
Tell us your suburb, how the system is accessed and whether you own, rent or manage the property. Confirm an attendance time with the team rather than treating an online request as a booking.
Useful details for your enquiry
- Suburb, postcode and property type.
- Current system and model photograph, if accessible.
- The fault or change you are considering.
- Urgency, access and who can authorise work.
